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SL-EM-176REV.ACLASSIFIED · CLIENT-VIEW
HOSPITALITY · UBUD, BALI

Ember Kitchen Ubud

Restaurant · Google Ads Performance Max + Local Actions

Restaurant / Local
[00]DIAGNOSIS
New account. $15–20/day. High local competition in Ubud's crowded hospitality market. Setup risk: wrong conversion goal would waste the entire budget on traffic that never translates to foot traffic. Most agencies mishandle the 'get directions' KPI — optimizing for generic engagement events instead.
Conversions / month
406
directions to restaurant
Avg CPA
$1.90
industry avg: $4–6
Daily budget
$18
$15–$20 range
Campaign type
PMax
Local Actions
Geo test winner
5 km
vs city-wide radius
Primary audience
Female 18–30
+ general 25–45
[01]SITUATION

Ember Kitchen is a dining destination in Ubud, Bali — a market with high hospitality density and strong competition for tourist attention. The target audience: travelers and expats already in the area, actively looking for dining options.

New account, no historical data, modest daily budget of $15–20. The critical question was not which keywords to bid on — it was which conversion event to optimize toward. Get that wrong, and the algorithm trains on the wrong behavior from day one. Get it right, and a small budget can produce outsized local reach.

[02]CONVERSION GOAL SELECTION

For a restaurant without an online reservation system, the conversion hierarchy is clear — but easy to misset. The goal that matters is foot traffic. 'Get directions' is the highest-intent trackable proxy.

★ PRIMARY KPI
Get directions

User actively navigating to the location — highest intent

Website sessions

User viewed the site — no intent signal for visit

Phone call click

Low frequency in tourist dining context

[03]CAMPAIGN SETUP — PERFORMANCE MAX + LOCAL ACTIONS
  • Performance Max with Local ActionsCampaign type

    PMax with Local Actions enabled — Google serves ads across Search, Maps, Display, and YouTube, optimizing for in-store direction events

  • Geo radius A/B: 5 km vs city-wideTargeting test

    5 km radius produced 31% lower CPA than city-wide targeting — nearby users convert; distant users browse

  • Dual audience strategyTargeting layer

    Primary: female 18–30 (high-frequency dining content consumer). Secondary: general 25–45 for broader coverage at lower bid priority

  • Creative differentiationAsset mix

    Lifestyle-forward imagery over generic food photography — higher CTR in direction-intent placements where visual identity drives the decision

[04]KEY INSIGHTS
01The conversion goal selection is the entire campaign — not a configuration detail

For a restaurant, the meaningful action is someone walking through the door. 'Get directions' is the closest trackable proxy to that. Optimizing for website sessions, page views, or a generic 'engagement' event would have trained the algorithm to find the wrong people entirely — users who browse but never visit.

02Geo radius has a non-obvious sweet spot — and bigger is not better

A/B testing showed the 5 km radius outperformed city-wide targeting. The reason is behavioral: users within walking or short-ride distance are far more likely to convert on a 'get directions' goal than users across town. City-wide captured impressions from users who might visit 'someday'. 5 km captured users who might visit tonight.

03Local Actions campaigns in competitive markets need creative differentiation

Ubud has high hospitality density — competing venues run similar campaigns with similar budgets. On a $15–20/day budget, the creative has to do significant work. Lifestyle-led imagery targeting the primary female 18–30 segment consistently outperformed generic food photography in the direction-intent context.

04CPA at this level is fragile — it depends on correct KPI selection from day one

$1.90 CPA is achievable because 'get directions' is a high-frequency, low-friction micro-conversion. If the goal had been set to reservation completions or website purchases, the CPA would be structurally higher and the volume structurally lower. The efficiency is a product of choosing the right signal — not of unusually cheap traffic.

[05]OUTCOME

A new Google Ads account on an $18/day average budget delivered 406 direction conversions per month at $1.90 CPA — against an industry average of $4–6 for hospitality local actions. Geo A/B test confirmed 5 km radius as the efficient targeting boundary. Primary audience: female 18–30, supplemented by general 25–45 at lower priority.

KPI: 'Get directions' (foot traffic proxy) — not session or engagement events
Campaign: Performance Max + Local Actions · $15–20/day budget
Geo: 5 km radius · 406 direction conversions/month · $1.90 CPA

Client name is a pseudonym. Report ID is internal. Metrics reflect specific account conditions — results vary by market, budget, and local competition density.