Refund Policy

1. Subscription charges are non-refundable once a billing period starts

Sterling is a service business that allocates time and resources as soon as your subscription begins. For that reason, subscription fees are non-refundable for any current or past billing period once the billing period has started, even if you choose not to use the service during that time.

• No refunds for partial months, unused time, or pauses after the billing period begins.
• No refunds after work has started, deliverables have been sent, or account access has been granted.

2. Cancel anytime - cancellation stops future charges

You can cancel your subscription at any time. Cancellation prevents future renewals, and your service remains active until the end of your current billing period (unless otherwise stated in your plan).

Cancelling does not automatically generate a refund for the current billing period.

3. Refunds for billing errors (we fix mistakes)

If you believe you were charged incorrectly (for example: duplicate charge, wrong plan charged, charge after cancellation), contact us within 7 days of the charge. If we confirm a billing error, we will issue an appropriate refund or credit.

• Provide the email used at checkout and the date/amount of the charge.
• We may request basic proof (receipt, invoice, or payment confirmation) to verify the issue.

4. Chargebacks and disputes

If you have a question about a charge, please contact us first - we can usually resolve it quickly. Filing a chargeback without contacting support may delay resolution and can result in suspension of service while the dispute is reviewed.

Disputes are handled in accordance with our Terms of Service and the policies of the payment processor.